If you purchased the product directly from BioSilico Limited please refer to the information below. If you purchased from a Spark-Space Software reseller, please approach that reseller in the first instance to discuss returns issues.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 working days of the date you received the item, and we will issue a full refund for the price you paid for the item promptly, not later than 30 days after receipt. We offer this returns policy under The Consumer Protection (Distance Selling) Regulations 2000. If you purchased by download you should contact us by e-mail or phone to request a refund. If a refund is given you should remove the software from your computer(s) and destroy any back-up CDs. Please note that we cannot accept a return if you have activated the license key and that we cannot refund the cost of packaging and delivery but only the cost of the product itself.
This returns policy does not apply to sales of single boxed software products or multi-user licenses to businesses or organisations, which are covered in our terms and conditions.
Please follow the steps below to enable us to process your refund efficiently:
Write to us giving the reason for the return. Please include your order number.
If you do not have the original delivery note, please send us a note detailing the reason for return.
This note should include your order number.
In the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip.
Wrap the item securely in its original packaging, or equivalent packaging.
And call us on 0203 637 4739 for a return address to send the package.
This delivery policy is for purchases from Biosilico Limited directly. If you purchased from a Spark-Space Software reseller, please approach that reseller in the first instance to discuss returns issues. Biosilico Limited can dispatch items to virtually any address in the World. All items destined for UK addresses are dispatched by Royal Mail Registered post, Parcelforce or DHL Express. Items delivered to foreign addresses are usually delivered using Fed Ex or DHL.
When you place an order, we'll try to handle your order within one business day, at most two business days. Within the UK your item should then be delivered within two business days after it has left our premises. Please do not hesitate to contact us through our support pages if you have any questions regarding your order.
Controllers of Personal Information
All personal information that may be collected by us is controlled entirely by Biosilico Limited, a UK limited company. If you require the address of our registered office, please get in touch.
Information and Use of Personal Information about Customers
Spark-Space do collect information about customers. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us.
The terms and conditions listed below are for business customers. We do not have consumer terms and conditions, as these are determined by specific consumer legislation.
Payment accepted by credit/debit card (as listed on the payment section on http://www.spark-space.com/), bank transfer/draft, or cheque. Credit terms to approved accounts only (normally public sector and quoted PLCs).
We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering.
Goods not sold on a trial basis unless agreed in writing before shipment or download.
Goods offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.
All goods remain property of Biosilico Limited until paid for in full.
For multi-user and site software licenses, no transfer of the license is deemed to have occurred until payment in full is made according to agreed payment terms.
Biosilico Limited has the right to audit the use of software on behalf of software vendors, in relation to licenses supplied by Biosilico. Written notice requesting an acceptable date for an audit will be provided in advance.
Prices and specifications subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract. Prices may change because of currency fluctuations.
Claims for damage and mis-shipping must be made within seven days of receipt.
After this date, and in all circumstances after 14 days, repair and not replacement will be offered, unless agreed in writing.
A restocking fee of up to 25% maybe charged on returns, which prove to be non-defective.
All returns must be in stock condition and be authorised by Biosilico.
No opened software will be accepted for credit. Faulty discs swapped by manufacturer.
You are responsible for ensuring safe delivery of the returned item.
We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs.
If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.
Biosilico Limited is striving to comply with all of the Priority 1 and 2 accessibility checkpoints across its web presence, as established in the World Wide Web Consortium's (W3C) web accessibility initiative (WAI). The WAI promotes a high degree of usability and accessibility for people with disabilities. The W3C promotes good practice amongst the web community via initiatives like WAI (http://www.w3.org/WAI/) Web Contact Accessibility Guidelines 1.0.)
Biosilico Limited supports the following browsers for accessing our web site. Other browsers may also work, but we do not attempt to resolve problems with browsers other than those listed below. In general, we recommend that you regularly upgrade your web browser to take advantage of the latest performance enhancements, problem fixes, and security patches.
- Internet Explorer
Adjusting text size
The Biosilico Limited website is built using relative font sizes, which means that if you want to see larger or smaller text, you can change the text size using your browser. In Internet Explorer this is done by going to the top menu and selecting 'View', then 'Text Size'. Medium is the usual setting, so selecting Larger or Largest will increase the text size. Similar facilities exist in other browsers, normally on the 'View' menu. Your browser's 'Help' menu should give you further information about making these adjustments.
Printing from this website
Biosilico Limited have this site set up so that if you are using the latest versions of the above browsers, when you print a page the printout will not include the menus or sidebars. If the page title and address don't appear on your printout, you can set your browser to add them. This is usually done by choosing 'Page Setup' from the 'File' menu, or you can check your browser's 'Help' menu to find out how to do this.
If you would like further information or are experiencing problems accessing this website please use the contact form.